FAQ
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Who are you?
Glad to meet you! We are PetHouseToys. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!
What are the shipping and delivery times?
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Orders typically take 7-14 business days to arrive, depending on your location.
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.)
What happens if the estimated delivery time passed and I still did not receive my order?
Please contact us with your order number ASAP so that we can check and boost the delivery process. You can contact us through our Get In Touch page https://pethousetoys.com/pages/contact
What do I do if my product arrives damaged?
Upon receiving damaged merchandise, promptly take a picture and contact us through our Get in Touch page. We will only replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Sure! We accept returns within 14 days of purchase. Items must be unused in their original condition and packaging.
To start a return, you can contact us by using our Contact Us page https://pethousetoys.com/pages/contact
Please note that customers are responsible for return shipping costs and must provide their own return shipping label.
Your refund will be automatically processed as soon as the order returns to our warehouse.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping times and rates vary by destination.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Are your pet products safe?
Yes, all our products are tested and made from pet-safe materials.